Report an issue
Contact support promptly after delivery when a parcel is damaged, an incorrect item was received or something is missing. Keep the packaging, courier label and clear photos or video as evidence.
Health and hygiene products
For safety and hygiene, opened, used or unsealed supplements and personal-care products may not be eligible for return unless they are defective or incorrect.
Eligible returns
An eligible product should normally be unused, unopened, in its original condition and accompanied by proof of purchase. Return approval is required before sending anything back.
Refund method
Approved refunds may be processed through bank transfer, wallet or another agreed method after the returned product is inspected. Original delivery charges may be non-refundable unless the order was incorrect or damaged due to fulfilment.
Manufacturer packaging
A change in manufacturer label, bottle or outer packaging alone is not necessarily a defect when the product is genuine and within expiry.
Important
Replace this starter policy from Admin → Pages with the exact return rules your business will follow before launch.